Protection Pro

What is it?

Protection from $/£500 up to $/£5,000,000 for you against significant damage caused by the guest during an approved booking.  

How does it work? 

• • Your guest passes their screening, completes their ID verification, and signs their guest agreement prior to their stay
    • New guests must sign a new agreement for each booking 
  • If the guest then causes damage between $/£500 and $/£5,000,000, you report them through your Truvi dashboard 
  • Our Resolutions Team will review and assess the damages to determine costs 
  • Once costs are determined, we will pay you within 28 days of checkout
    • If the damage was done before the guest arrived, the claim will be dropped 
    • If the guest is unreachable, Truvi will pay for the damage and the guest will be passed to debt collection

Inclusions:

• • Accidental and malicious damage
  • Damage due to theft
  • Damage to belongings/contents
  • Damage to common/shared areas

Exclusions:  

• • General wear and tear/cosmetic damage
  • Damage not caused directly by a guest
  • Bodily injury suffered by a guest or host
  • Unauthorised Pets  

Please note: If desired, you can adjust the guest agreement by discussing it with your Account Manager.  

Full Terms & Conditions can be found here.