What is it?
A non-refundable waiver the guest purchases to cover potential damages up to $/£500. The default amount is $/£35. This waiver is recommended for property owners with fewer than 50 properties, as Truvi takes on the risk for damages up to $/£500.
How does it work?
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- Guests pay $/£35 up front to Truvi
- If any damages occur during their stay, you report them through your Truvi dashboard
- Our Resolutions Team will review and assess the damages to determine costs
- Once costs are determined, we will refund the amount (up to $/£500) to you within 3-5 business days
Please Note: If desired, you can adjust the waiver amounts by discussing it with your Account Manager.