Suggested copy for your listings and confirmation emails

IMPORTANT: YOU WILL NEED TO UPDATE YOUR LISTING WORDING TO REFLECT OUR NEW NAME BY JANUARY 28th

PLEASE NOTE: Don’t forget to double check that you are only using the relevant copy for the services you have.

Screening/ ID Verification:

- Listing/Website Wording:
  Important: Before you arrive you will be asked to complete guest verification through third-party provider Truvi. This is done to ensure we are keeping up-to-date with short-term rental regulations as well as providing both our guests and our properties with extra protection. Truvi will contact you via email and/or text to complete the verification. Please do so prior to arriving at the property to enable a quick and easy check-in process.

- Confirmation Email Wording:
  Important: As stated in our listing, you will be asked to complete guest verification through Truvi, a third-party provider. Truvi will contact you via email and/or text. Please complete this prior to your stay to provide a smooth check-in.

To add if you have ID Verification + Damage Waiver AND Damage Deposit:

- You will also be given the choice between a security deposit or a non-refundable damage waiver.

To add if you have ID Verification + Damage Waiver ONLY:

- You will also be asked to purchase a damage waiver via third party provider Truvi, which will protect you in case of accidental damage of up to $/£500 during your stay.

To add if you have ID Verification + Damage Deposit ONLY:

- You will also be asked to authorize a damage deposit for up to $/£500 via third party provider Truvi in case of accidental damage during your stay. This will include a small services fee.

If you do NOT have ID Verification, use the following wordings:

For Damage Deposit + Damage Waiver:

- Listing/Website Wording:
  Important: Before you arrive, you will be asked to choose between a damage deposit or a damage waiver through third-party provider Truvi. They will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.
- Confirmation Email Wording:
  Important: As stated in our listing, you will be asked to choose between a damage deposit or a damage waiver through third-party provider Truvi. They will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.

For Damage Deposit Only:

- Listing/Website Wording:
  Important: You will be asked to authorize a damage deposit via third-party provider Superhog for up to $/£500 in case of accidental damage during your stay. This will include a small services fee. Truvi will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.

- Confirmation Email Wording:
  Important: As stated in our listing, you will be asked to authorize a damage deposit via third-party provider Truvi for up to $/£500 in case of accidental damage during your stay. This will include a small services fee. Truvi will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.

For Waiver Only:

Listing/Website Wording:
Important: You will be asked to pay a $/£35 damage waiver via third-party provider Truvi to protect up to $/£500 in case of accidental damage during your stay. Truvi will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.
Confirmation Email Wording:
Important: As stated in our listing, you will be asked to pay a damage waiver via third-party provider Truvi. This will protect against up to $/£500 in case of accidental damage during your stay. Truvi will contact you via email and/or text to complete the process. Please do so prior to arriving at the property to enable a quick and easy check-in.

If your guest journey has Zero Guest Interaction:

Important: Please note that in the event of any damages during your stay, our incident resolution partner, Truvi, may reach out to contact you and assist with the resolution process.