Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Basic Waiver

The Basic Waiver is a non-refundable waiver the guest purchases to protect against potential damages. Truvi then deducts a small fee and sends the majority of the waiver payment to you at the end of each month.

The default damage amount is $/£500, with the guest paying a fee of $/£35. This amount can be adjusted in your dashboard (see pricing tables).

How does it work?

Guests pay the waiver fee up front to Truvi during their guest journey.

Truvi deducts a small fee (see pricing tables) and the rest is sent to you at the end of each month.

This means you receive the larger portion of the waivers, providing an extra revenue stream directly to you that you can use to cover any minor damages or accidents caused by guests, up to the waiver amount.

Important: if a guest is rejected by our Basic Screening, no guest journey is created, and no communication is sent to the guest.

You can choose up to what amount you will be protected: $250, $500 or $1000 (or equivalent in your currency).

Pricing Table

Please find below the guest waiver fees

Currency Guest fee for waiver amount of 250 Guest fee for standard waiver amount of 500 Guest fee for waiver amount of 1000
GBP 17.5 35 70
USD 17.5 35 70
EUR 17.5 35 70
AUD 25 50 100
CAD 25 50 100
LATAM 5 10 20
CHF 15 30 60
PLN 70 140 280
ZAR R 315 630 1260

Note: For any other waiver amounts, the fee is fixed at 7% of the total waiver. If the waiver amount is changed, the fee will change to reflect it.

Truvi will collect commission on the guest waiver fees before sending the rest to you. Commission amounts will be 20% of the guest waiver fee or the below amount, whichever is higher. Remittance will happen monthly.

Currency Minimum Waiver Remittance
GBP 5
USD 5
EUR 5
AUD 7
CAD 7
ZAR 90

Terms & Conditions

The terms set out here govern the Basic Waiver Service (“Basic Waiver”) provided by Truvi Technologies Ltd (“Truvi”) to Hosts and Guests. These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Any changes will be effective immediately upon posting the revised terms on Truvi’s Platforms. It is the Host’s responsibility to review these terms periodically to stay informed of any updates and the Host’s continued use of the Service shall be deemed acceptance of any updated terms.

  1. WHAT IT IS

    1.1. For a one-off, non-refundable payment, the Guest can waive their liability (up to a specified amount, details of which will be provided in the Listing) for any Accidental Damage to the Property and/or its contents caused by the Guest during the Booking.

    1.2. The Listing shall specify the payment required for the Basic Waiver, the level of which is determined by the Host.

  2. HOW IT WORKS

    2.1. The Listing shall specify whether the option of a Basic Waiver is available. Details of Basic Waiver will be clearly set out within the Listing.

    2.2. The Booking will be assigned a Status of:

    2.2.1. “Confirmed”: The Guest has paid the Basic Waiver; or

    2.2.2. “Not Started”: The Guest has not yet completed the payment.

    2.3. The price of Basic Waiver for the Guest is fixed at 7% of the maximum protection amount. Please refer to the table below for the fixed amounts:

    Currency Standard 500 Waiver Cost
    GBP 35
    USD 35
    EUR 35
    AUD 65
    CAD 55
    ZAR 750
    CHF 35
    PLN 250

  3. PAYMENTS

    3.1. Truvi will remit the Basic Waiver to the Host, retaining a commission of 20% or the applicable amount in the Host’s currency, as illustrated in the table, whichever is greater. This amount will be reflected

    Currency Minimum Waiver Remittance
    GBP 5
    USD 5
    EUR 5
    AUD 8.5
    CAD 7.5
    ZAR 100

    3.2. If the Booking is cancelled in a subsequent month but prior to the start date of the Booking, and Truvi is required toGuest, Truvi shall invoice the Host for the proportion of the Basic Waiver they have been remitted or set off this amount against future sums due to the Host.

  4. LIMITATIONS AND EXCLUSIONS

    4.1. Any Accidental Damage up to the limit of the Basic Waiver amount provided by Truvi shall be for the Host’s account.

    4.2. Truvi shall not chase the Guest on behalf of the Host for any damage that exceeds the Basic Waiver, which could be any damage other than Accidental Damage. The Host fully accepts liability to chase the Guest themselves for any amount that falls outside of the Basic Waiver.

  5. DAMAGE IN EXCESS OF BASIC WAIVER

    5.1. In the event that the Property Damage exceeds the maximum value of the amount specified in the Listing by the Host, such damage shall not be protected under these terms.

  6. HOST OBLIGATIONS

    6.1. The Host shall undertake the duty to introduce and prominently display the details of the Screening Service to Guests in appropriate locations, including by reference to Truvi’s Privacy Policy. These locations may include the property listing itself or the Host’s official website.

  7. HOST WARRANTY

    The Host agrees and warrants that they:

    7.1. have permission from the owner of the Property or any relevant third party involved in the facilitation of the Booking to utilise Basic Waiver.

    7.2. will not charge Guests a separate or additional deposit where Basic Waiver has been purchased.

  8. GENERAL

    8.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The Host agrees to submit to the exclusive jurisdiction of the English courts.

    8.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause.

    8.3. Notices under these terms will be in writing and delivered by email. Any notice sent by email will be deemed received eight hours after the email is sent, unless or in the event notification of non-delivery is received.

APPENDIX

INTERPRETATION

  1. The definitions and rules of interpretation which apply in this agreement:

“Accidental Damage” means unforeseen and unintentional damage to any Property, its fixtures and/or fittings, or its Contents caused by a Guest during a Booking.   For the avoidance of doubt, this does not include wilful or deliberate action or inaction, Cosmetic Damage, Wear and Tear or Acts of Nature;

“Acts of Nature” means (but is not limited to) earthquakes and weather-related events such as hurricanes and tornadoes;

“Booking” means, a confirmed stay that has been submitted to Truvi;

“Cancelled” means any Bookings which are cancelled before the Guest checks in and subsequently notified to Truvi by the Host;

“Contents” means household goods and other personal Property contained within a Listing, including art, antiques and collectable items.  For the avoidance of doubt, this does not include:

a. animals including pets and livestock;

b. currency, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets precious metal in bullion form, notes or securities

c. jewellery, watches, gemstones, handbags, furs,

unless in the case of b) and c) above, the items are stored in a locked safe inaccessible to Guests;

“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents.  By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents;

“Deposit Management Services” means deposit or waiver Services provided by Truvi, which can be purchased either by the Host or the Guest to protect a Booking;

“Fees” means the charges or costs associated with completed transactions.

“Group Company” means a parent, subsidiary or related company of Truvi;

“Guest” means both the lead guest who makes a Booking and any accompanying occupants;

“Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to:

a. appropriate sleeping areas, hot and cold running water, and a functional sewage system;

b. adequate protection of the Property, including locks and/or other security devices (as appropriate); and

c. functioning utilities, such as Wi-Fi, air conditioning and heating (as advertised);

“Host” (also “Client”) means an approved accommodation property advertiser who is advertising approved Listings on a recognised STR Platform;

“Listing” (also “Property”) means any residential property (including but not limited to campervans, boats, mobile homes, and any other impermanent structures), which a Host has the legal and/or contractual right to offer to Guests and which complies with Home Standards;

“Malicious Damage” means damage that is not Accidental Damage;

“Order Form” means the documentation that is a schedule to this Agreement and details the Services the Client is subscribing to;

“Platform” (or “STR Marketplace”)  means any digital interface through which Truvi provides its Services;

“Property” see “Listing” definition;

“Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking.  For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear;

“Services” means the Services provided by Truvi to the Client under these terms and as outlined in the Order Form;

“Theft” means intentional stealing by a Guest from the Property during a Booking, as well as stealing that has occurred due to the actions and/or inactions of a Guest. For an incident of Theft to be raised under these terms, the Host must submit to Truvi proof of the existence of the Content in the Property before the Booking (such as timestamped pictures or invoices) and proof of the absence of the Content during or after the Booking (such as videos or timestamped pictures). Truvi also requires the Host to file a police report and submit that as evidence to Truvi. In cases where the Guest is not the alleged thief but is presumably at fault due to negligence, the same evidence mentioned above is required, along with proof that the Guest agreed to take preventive measures.

“Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean Truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi;

“Verification” (also “Verify”,” Verified”) means the protocols and processes performed by Truvi in order to allocate a status to any Booking, can also be referred to as “Screening”.

“Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time.

2. Clause, schedule and paragraph headings shall not affect the interpretation of these terms.

3. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.