Booking reports can be accessed in the Bookings tab in your Truvi dashboard
To open a booking report, click anywhere on the booking.
Understanding Service Statuses
The products included in your applied program will be visible within the booking report. 
Details about the statuses of each product can be found in our product pages.
Status Tables
Basic Screening
| Status | Meaning |
|---|---|
| Rejected | The guest was found on our internal watchlist, meaning that they have previously caused damages and refused to pay. Their booking will not be protected. |
| Flagged | One or more of the guest’s contact details were flagged during the basic screening. |
| Approved | All of the guest’s contact details were verified during the basic screening and they didn’t appear on our internal watchlist. |
Screening Plus
| Status | Meaning |
|---|---|
| Approved | Guest’s submitted details have passed the screening or been manually passed by the guest services team after review |
| In Review | Guest’s submitted details have been raised to the guest services team to review manually and may require further action from the guest to become approved |
| Not Approved | Guest has not yet attempted this screening service |
| Rejected | Guest’s submitted details have been matched to the watchlist or rejected by a guest services agent |
ID Verification
| Status | Meaning |
|---|---|
| Approved | Guest’s submitted ID and selfie have passed the screening and matching or been manually passed by the guest services team after review |
| In Review | Guest’s submitted ID and selfie have been raised to the guest services team to review manually and may require further action from the guest to become approved |
| Not Approved | Guest has not yet attempted this screening service |
| Rejected | Guest’s submitted ID and selfie have been manually flagged as fraudulent or inappropriate by the guest services team after review |
Sex Offender Check
| Status | Meaning |
|---|---|
| Approved | Guest’s submitted details have passed the check against the US sex offender registry either after a manual review or because there was no match |
| In Review | Guest’s submitted details have been matched to the US sex offender registry automatically and therefore a member of the guest services team is investigating to confirm the match |
| Not Approved | Guest has not yet attempted this screening service |
| Rejected | Guest’s submitted details have been matched to the US sex offender registry after a review |
Basic Deposit
| Status | Meaning |
|---|---|
| Not paid | Guest has not yet authorized their deposit and the booking is not protected. |
| Paid | Guest has authorized their deposit. |
Basic Waiver
| Status | Meaning |
|---|---|
| Not paid | Guest has not yet paid their waiver and the booking is not protected. |
| Paid | Guest has paid their waiver. |
Waiver Plus
| Status | Meaning |
|---|---|
| Not paid | Guest has not yet paid their waiver and the booking is not protected. |
| Paid | Guest has paid their waiver. |
Waiver Pro
| Status | Meaning |
|---|---|
| Confirmed | Waiver Pro is confirmed for the booking. |
| Rejected | The booking was rejected during the screening and is not protected. |