Cancel your Truvi account

Cancel your account

1. Go to Settings, then Profile.
2. Under Terminate account, click Start termination process.
3. Read what happens next, then click Continue. To stop, click Keep my account.
4. Select at least one reason for closing. You can't continue until you choose one.
5. Click Confirm termination.

A banner at the top of your dashboard confirms the date your account closed.

What happens when you close your account

Closing takes effect the day after you confirm.

From that date, your future bookings are cancelled with Truvi and are no longer screened or protected. Your PMS is disconnected, so no new bookings are imported.

Bookings where the guest has already checked in run as scheduled.

What you can still do after your account is closed

• View your past bookings
• Raise a new claim, or continue with an open one, in the Resolution Center
• View your invoices
• Withdraw eligible Wallet funds

Closing your account doesn't change how long you have to submit a claim.

Your final invoice

Screening fees already incurred are non-refundable. A final invoice will be issued.

Your final invoice is issued at the end of the month after your account closes.

If you only want to stop new bookings

Disconnect your PMS from Settings > Integrations instead. This stops new bookings being imported without closing your account. Close your account once your upcoming bookings are complete.

Reopen your account

You can reopen a closed account at any time.

1. Go to Settings, then Profile. You can also use the banner at the top of your dashboard.
2. Click Reactivate account.
3. Read what happens next.
4. Check the box to accept the Terms and Conditions and Privacy Policy.
5. Click Reactivate account.

Your bookings, claims, and invoices are all restored. To start taking new bookings again, reconnect your PMS. You'll also need to provide your payment method again and check your billing details are up to date.