Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Channel Management

Managing Guest Interaction by Channel

Once you’ve connected a PMS, you can choose to remove our guest interaction services for bookings through specific booking channels.

  1. In the left-hand navigation bar, click on Settings and then click on Channel Management.

    Channel Management
    There will be a list of all of your integrated PMS channels. To turn off all Guest Interaction services, use the toggle next to each channel.

  2. A pop-up will confirm that you would like to exclude the services from that channel. Click Confirm and apply

    Please note that this will not exclude bookings that have already been pulled through.

    Channel Management Pop Up

  3. If you would like to toggle a channel back on and start applying guest services again, simple toggle it back and click Confirm and apply

    Please note that this will not apply the services to bookings that have already been pulled through

    Channel Management Pop Up 2

  4. Once you have excluded a channel, you will be able to see that the guest services have been removed in the booking report, on the bottom right-hand side.

    Channel Management Booking Report

    Channel Management Booking Report Detail

Need help?

If you encounter any difficulties while connecting or your PMS, our support team is here to assist you. They can answer any questions you may have about compatibility or the integration process and can help you to disconnect if needed.

You can reach our support team by using our support form.