Waiver Plus

The Waiver Plus is a non-refundable waiver the guest purchases to protect against potential damages. The standard amount for damages is set at $/£500, with a guest waiver fee of 7%.

How does it work?

1) You add the waiver to your listing. You will be able to choose if it is for the default amount or a different amount.

2) Guests pay the guest waiver fee up front to Truvi.

3) If any damages occur during their stay, you report them through your dashboard

4) Our Resolutions Team will review and assess the damages to determine costs.

5) Once costs are determined, we will refund the amount to you within 3-5 business days.

---

Pricing Table

Currency	Guest fee for waiver amount of 250	Guest fee for standard waiver amount of 500	Guest fee for waiver amount of 1000
USD	17.5	35	70
GBP	17.5	35	70
EUR	17.5	35	70
AUD	25	50	100
CAD	25	50	100
LATAM	5	10	20
CHF	15	30	60
PLN	70	140	280
ZAR R	315	630	1260

Note: For any other waiver amounts, the fee is fixed at 7% of the total waiver. If the waiver amount is changed, the fee will change to reflect it.

---

Terms & Conditions

The terms set out here govern the Waiver Plus Service (“Waiver Plus”) provided by Truvi Technologies Ltd (“Truvi”) to Hosts and Guests. These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Any changes will be effective immediately upon posting the revised terms on Truvi’s Platforms. It is the Host’s responsibility to review these terms periodically to stay informed of any updates and the Host’s continued use of the Service shall be deemed acceptance of any updated terms.

1. WHAT IT IS

1.1. For a one-off, non-refundable payment, the Guest can waive their liability (up to a specified amount, details of which will be provided in the Listing) for any Accidental Damage to the Property and/or its contents caused by the Guest during the Booking.

1.2. The Listing shall specify the payment required for the Waiver Plus, the level of which is determined by the Host.

1.3 With Waiver Plus applied to a Booking, the Host is covered for Accidental Damage, Malicious Damage and Theft to the Property and/or its Contents (herein referred to as “Property Damage” under these terms) in accordance with these terms.

2. HOW IT WORKS

2.1. The Listing shall specify whether the option of a Waiver Plus is available. Details of Waiver Plus will be clearly set out within the Listing.

2.2. The Booking will be assigned a Status of:

2.2.1. “Confirmed”: The Guest has paid Waiver Plus; or 2.2.2. “Not Started”: The Guest has not yet completed the payment.

2.3. Truvi agrees to pay for Property Damage caused by a Guest to the Property and/or its Contents during the associated Booking, up to a specified amount as determined by the Host when selecting the Waiver Plus level. 2.4. The price of Waiver Plus for the Guest is fixed at 7% of the protection amount. Please refer to the table below for the fixed amounts:

Currency	Standard 500 Waiver Cost
GBP	35
USD	35
EUR	35
AUD	65
CAD	55
ZAR	750
CHF	35
PLN	250

3. PAYMENTS

3.1. Truvi shall keep the Waiver Plus payment from the Guest and protect the Booking accordingly (up to the specified Waiver Plus amount for the Booking) against any Property Damage caused to the Host’s Property and/or its Contents during the Booking.

3.2. The Host shall receive no commission or remittance from the purchase of Waiver Plus by the Guest.

4. TRUVI ADJUDICATION SERVICE

4.1. The Host and the Guest will be given an opportunity to submit relevant evidence to the Truvi Adjudication Service before a finding is made.

4.2. To quantify the Guest’s liability, Truvi may take into account certain factors including but not limited to the following:

4.2.1. the cost of rebuilding or repairing the Property Damage to a condition equal to but not better or more extensive than the condition at the start of the Booking;

4.2.2. depreciation based on the expected lifetime of the item(s) within a rental environment, that has suffered Property Damage; and/or

4.2.3. any financial contribution which has been made towards the Property Damage by the Guest and/or any third party, including from the sale of any item which has suffered Property Damage.

4.3. The Host and the Guest acknowledge and agree that the decision of the Truvi Adjudication Service is final and binding upon them and constitutes final determination of any Charges due and payable by the Guest in respect of the Booking.

4.4. This does not impact the right of the Host or the Guest to bring independent legal proceedings in respect of a Booking should they wish to challenge the final decision of the Truvi Adjudication Service.

5. NO INSURANCE

5.1. Any Payment by Truvi in relation to these terms for Waiver Plus is discretionary and reliant on Truvi’s sole discretion. If we do not remit any Payments, we shall notify the Client in writing. Our decision to make or not make a Payment is final.

6. LIMITATIONS AND EXCLUSIONS

6.1 Truvi will not make any Payment under Waiver Plus in respect of any:

6.1.1. unpaid Booking;

6.1.2. Acts of Nature;

6.1.3. Property Damage which cannot be proved to have been caused by a Guest during a Booking;

6.1.4. Cosmetic Damage or Wear and Tear;

6.1.5. Property Damage from any Party which took place with the Host’s consent;

6.1.6. Property Damage which the Host could reasonably have expected or foreseen;

6.1.7. bodily injury or other loss suffered by a Host or Guest;

6.1.8. alternative accommodation costs for the Guest or Host;

6.1.9. any fee associated with the Property Damage to, at or in the Property during the Booking which was caused by the Guest’s own action or inaction;

6.1.10. interruption of business, loss of market and/or loss of use of the Property or consequential loss of income;

6.1.11. Property Damage which was caused by any pet (other than a service animal).

6.2. The Guest remains liable for any Malicious Damage, Theft, pet damage (other than a service animal) and any fee associated with the Property Damage to, at or in the Property during the Booking which was caused by their own action or inaction.

6.3. Any payment by Truvi under Waiver Plus transfers a Guest’s liability such that it becomes a liability to Truvi rather than to the Host. Truvi is entitled to pursue the Guest in respect of the Property Damage and the Host is not entitled to pursue the Guest for the same Property Damage. If the Host recovers any sums from the Guest, the Host holds those sums on trust for Truvi, shall notify Truvi, and shall transfer those funds to the account nominated by Truvi in writing.

7. SETTLEMENT

7.1. To submit a Payment Request, the Host must declare Property Damage to Superhog within 14 days of the Guest’s check-out date, and thereafter present all requested evidence, which may include:

7.1.1. timestamped photographs immediately before and after the Booking showing the Property Damage;

7.1.2. formal police reports of the event (as appropriate);

7.1.3. original invoices;

7.1.4. quotation(s) or estimate for replacement/repair; and

7.1.5. submission of the Host’s or the owner’s own home valid insurance schedule for the Property.

7.2. The Host has duty to take and maintain photographic records that are time stamped before a Booking commences and after such Booking ends, as these will be requested by Truvi as evidence for Property Damage caused during a Booking.

7.3. The Host acknowledges that any payment made to the Host under Waiver Plus and any liability of the Guest in excess of the Waiver Plus limit will be determined at Truvi’s sole discretion.

7.4. Truvi shall not be held liable for any damage resulting from errors or omissions in information, instructions, or scripts provided by the Host in connection with the Services. Truvi assumes no responsibility for actions taken at the Host’s discretion.

8. DAMAGE IN EXCESS OF WAIVER PLUS

8.1. In the event that the Property Damage exceeds the maximum value of the amount of protection provided to the Host under Waiver Plus (as mentioned on Truvi’s platform), such damage shall not be protected under these terms.

9. HOST OBLIGATIONS

9.1 The Host shall undertake the duty to introduce and prominently display the details of the Screening Service to Guests in appropriate locations, including by reference to Truvi’s Privacy Policy. These locations may include the property listing itself or the Host’s official website.

10. HOST WARRANTY

The Host agrees and warrants that:

10.1 they have permission from the owner of the Property or any relevant third party involved in the facilitation of the Booking to utilise Waiver Plus.

10.2. Will not charge Guests a separate or additional deposit where Waiver Plus has been purchased.

10.3. Will not chase Guest for any payment covered by Waiver Plus, and if they receive any payment, will notify Truvi immediately, hold that payment on trust for Truvi and make payment to the account nominated in writing by Truvi.

10.4. Will be entitled to pursue Guest for anything over and above amount paid out under Waiver Plus.

11. CHARGE RECOVERY

11.1. Where the relevant Truvi Service Terms and Conditions permit, Truvi may offer to purchase any Charges from the Host as a debt.

11.2. Where this offer is accepted by the Host, the Host and the Guest agree that the Charges due and payable by the Guest shall be assigned to Truvi and Truvi’s account and that Truvi may take ownership of the recovery process and may pursue the Guest in respect of the Charges in its own right.

12. GENERAL

12.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The Host agrees to submit to the exclusive jurisdiction of the English courts.

12.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause.

12.3. Notices under these terms will be in writing and delivered by email. Any notice sent by email will be deemed received eight hours after the email is sent, unless or in the event notification of non-delivery is received.

APPENDIX INTERPRETATION

1. The definitions and rules of interpretation which apply in this agreement:

“Accidental Damage” means unforeseen and unintentional damage to any Property, its fixtures and/or fittings, or its Contents caused by a Guest during a Booking.   For the avoidance of doubt, this does not include wilful or deliberate action or inaction, Cosmetic Damage, Wear and Tear or Acts of Nature;

“Acts of Nature” means (but is not limited to) earthquakes and weather-related events such as hurricanes and tornadoes;

“Booking” means, a confirmed stay that has been submitted to Truvi;

“Cancelled” means any Bookings which are cancelled before the Guest checks in and subsequently notified to Truvi by the Host;

“Charges” means any lawful charges levied against the Guest in respect of their use of the Property during the Booking;

“Contents” means household goods and other personal Property contained within a Listing, including art, antiques and collectable items.  For the avoidance of doubt, this does not include:

a) animals including pets and livestock;

b) currency, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets precious metal in bullion form, notes or securities

c) jewellery, watches, gemstones, handbags, furs,

unless in the case of b) and c) above, the items are stored in a locked safe inaccessible to Guests;

“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents.  By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents;

“Deposit Management Services” means deposit or waiver Services provided by Truvi, which can be purchased either by the Host or the Guest to protect a Booking;

“Fees” means the charges or costs associated with completed transactions. These Fees are specified for Waiver Plus on Truvi’s Platform.

“Group Company” means a parent, subsidiary or related company of Truvi;

“Guest” means both the lead guest who makes a Booking and any accompanying occupants;

“Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to:

a)     appropriate sleeping areas, hot and cold running water, and a functional sewage system;

b)    adequate protection of the Property, including locks and/or other security devices (as appropriate); and

c)     functioning utilities, such as Wi-Fi, air conditioning and heating (as advertised);

“Host” (also “Client”) means an approved accommodation property advertiser who is advertising approved Listings on a recognised STR Platform;

“Listing” (also “Property”) means any residential property (including but not limited to campervans, boats, mobile homes, and any other impermanent structures), which a Host has the legal and/or contractual right to offer to Guests and which complies with Home Standards;

“Malicious Damage” means damage that is not Accidental Damage;

“Order Form” means the documentation that is a schedule to this Agreement and details the Services the Client is subscribing to;

“Payment” means any payment made by Truvi on behalf of a Guest or Host in response to a Payment Request under Waiver Plus;

“Payment Request” means a formal request for a Payment to be made by Truvi in accordance with Waiver Plus;

“Platform” (or “STR Marketplace”)  means any digital interface through which Truvi provides its Services;

“Property” see “Listing” definition;

“Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking.  For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear;

“Services” means the Services provided by Truvi to the Client under these terms and as outlined in the Order Form;

“Theft” means intentional stealing by a Guest from the Property during a Booking, as well as stealing that has occurred due to the actions and/or inactions of a Guest. For an incident of Theft to be raised under these terms, the Host must submit to Truvi proof of the existence of the Content in the Property before the Booking (such as timestamped pictures or invoices) and proof of the absence of the Content during or after the Booking (such as videos or timestamped pictures). Truvi also requires the Host to file a police report and submit that as evidence to Truvi. In cases where the Guest is not the alleged thief but is presumably at fault due to negligence, the same evidence mentioned above is required, along with proof that the Guest agreed to take preventive measures.

“Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean Truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi;

“Truvi Adjudication Service” means a mechanism used by Truvi to resolve Property Damage related disputes between Hosts and Guests;

“Verification” (also “Verify”,” Verified”) means the protocols and processes performed by Truvi in order to allocate a status to any Booking, can also be referred to as “Screening”.

“Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time.

2.     Clause, schedule and paragraph headings shall not affect the interpretation of these terms.

3.     A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

4.     Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.