Skip to content
Contact us
  • There are no suggestions because the search field is empty.

Guesty: Updating Custom fields 

We've recently updated our custom fields to reflect the Truvi brand and improved logic. To ensure your automations and guest communications continue to work as expected, a small update is required on your side.

Updating the conditions in Guesty

  • Log into your Guesty dashboard 
  • Go to Operations → Message Automations
  • Find the message you want need to change
  • Click the three dots → edit

Guesty message automation

  • Click on the message

Guest message page

  • Select “+ Add Condition”

    add condition guesty

  • Search for Truvi and select what you want to use to automate the message (see suggestions below)
  • Make sure to remove any conditions referencing ‘Superhog’

Depending on your Truvi setup, follow the relevant scenario below:

If you use both screening + protection

Send messages (e.g. check-in instructions) only when:

  • TruviProtected = Yes
  • TruviScreeningComplete = Yes

screening and protection

If you only use screening (no protection)

Send message (e.g. check-in instructions) when:

  • TruviScreeningComplete = Yes

Guesy screening only

If you want to remind guests to complete screening

Send a reminder when:

  • TruviScreeningComplete = No

Include the TruviVerificationURL in this message so guests can complete their verification.

Guesty send a reminder message


  • Don't forget to save before exiting