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Hostaway: Updating Custom fields

We've recently updated our custom fields to reflect the Truvi brand and improved logic. To ensure your automations and guest communications continue to work as expected, a small update is required on your side

Updating the conditions in Hostaway

  • Go to your Hostaway Dashboard > Inbox > Automations
  • Click ‘Create Similar’ for the message you need to update

image (16)-1


  • Scroll to the ‘Additional Conditions’ section
  • Add a new condition using ‘Reservation custom field’

    Reservation custom field HAway

  • Select the relevant conditions

    relevant conditions HA

 

  • Select True/False depending on the scenario of your message (see suggestions below)
  • Once the message is updated, click ‘Save’
  • Note: Make sure to remove any conditions referencing ‘Superhog’

    Depending on your Truvi setup, follow the relevant scenario below (Please note, it is up to you to decide on the conditions. This only serves as an example.)

    If you use both Screening + Protection

    Send messages (e.g. check-in instructions) only when:

    • TruviProtected = True
    • TruviScreeningComplete = True

    Screening and prtecton HA

     

    If you only use screening (no protection)

    • Send message (e.g. check-in instructions) when: TruviScreeningComplete = True

    Screening only HA

    If you want to remind guests to complete screening

    • Send a reminder when:

    • TruviScreeningComplete = False
    • Include the TruviVerificationURL in this message so guests can complete their verification.

    HA reminder 1



    HA reminder 2

    HA reminder 3

    HA reminder 4