ID Verification
Real-time verification of guest IDs
ID verification is a service that matches up a real-time photo of the guest with a real-time photo of their ID. If the photos match, the guest will be verified and you will then see the full booking report and ID photo in your dashboard.
How does it work?
- Guest takes a real-time selfie and ID photo
- Photos are compared using facial biometric recognition
- Name is checked against the ID
- DOB is checked against the ID
Verification results will then be returned as follows:
| Status | Meaning |
|---|---|
| Approved | Guest’s submitted ID and selfie have passed the screening and matching or been manually passed by the guest services team after review |
| In Review | Guest’s submitted ID and selfie have been raised to the guest services team to review manually and may require further action from the guest to become approved |
| Pending | Guest has not yet attempted this screening service |
| Rejected | Guest’s submitted ID and selfie have been manually flagged as fraudulent or inappropriate by the guest services team after review |
If the photos are flagged or do not match, our Guest Services team will follow up directly with the guest within 30 minutes and give them a chance to re-submit for verification. We offer this support 24/7 365 days a year.
Please note that this service does not include a check for the validity of the ID itself.
To see how it looks for the guest, and learn how to view the IDs in your dashboard, click through our demo.
For more details, see the ID Verification Terms & Conditions
Pricing Table
Billed per booking. The host is charged at the end of the month in which the result is returned, regardless of cancellation.
| Currency | Price |
|---|---|
| USD/EUR | $1.50 |
| GBP | £1.20 |
| AUD/CAD | $2 |
| ZAR R | 27 R |