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How to connect Avantio

What you'll need before you start

Email your Avantio account manager and ask for your Truvi authentication details. They'll send you a username and a password. You can't connect until these arrive.

How to connect

  1. In Truvi, open Settings.
  2. Select Integrations.
  3. Scroll the list to find Avantio.
  4. Click Connect.
  5. To stop Airbnb bookings importing into Truvi, check Exclude AirBnb bookings. Excluded bookings do not appear in your dashboard and cannot be protected.
  6. Enter the username and password Avantio sent you into the corresponding fields. 
  7. Check the box that reads: I authorize Truvi to access my account data and agree to the Integration Terms. Credentials are encrypted end-to-end.
  8. Click Connect. This button stays greyed out until both fields are filled in and the box is checked.

Truvi takes you to your Listings page and confirms the connection.

What gets imported, and how long it takes

Your listings appear within about a minute, switched off. Apply a program to activate them.

Truvi does not send anything back to Avantio. Nothing you do in Truvi will show in your Avantio dashboard.

To change which bookings are excluded later, open Settings and select Integrations. Avantio appears at the top of the list with the exclusion options next to it. Changes take effect at the next import. Bookings made while a channel is excluded are never imported, even if you include that channel again later.

If your listings or bookings don't appear

Your listings should appear within about a minute. If none did, check that each listing in Avantio has a full address, including the town or city.

If your username and password are rejected, check with your Avantio account manager that they sent the correct Truvi authentication details.

If your bookings were arriving and have stopped, contact support.