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How to connect Guesty

What you'll need before you start

  • A Guesty Pro or Guesty Lite account. Truvi doesn't connect to other Guesty plans.
  • Both Truvi and Guesty open in separate tabs. You'll move between them.

How to connect

  1. In Truvi, open Settings.
  2. Select Integrations.
  3. Scroll the list to find Guesty.
  4. Click Connect. Leave this tab open.
  5. Switch to your Guesty tab.
  6. In the left menu, click Integrations.
  7. Click Marketplace.
  8. Type Truvi into the search bar.
  9. Click Connect.
  10.  An Integration Token will be generated. Click the copy to clipboard icon, then Done.   (Your token expires 3 hours after you created it.)
  11. Switch back to your Truvi tab.
  12. To stop Airbnb bookings importing into Truvi, check Exclude AirBnb bookings. Excluded bookings do not appear in your dashboard and cannot be protected.
  13. To stop Vrbo bookings importing into Truvi, check Exclude Vrbo bookings.
  14. Paste your Integration Token into the corresponding field.
  15. Check the box that reads: I authorize Truvi to access my account data and agree to the Integration Terms. Credentials are encrypted end-to-end.
  16. Click Connect. This button stays greyed out until you have pasted your token and checked the box.

Truvi takes you to your Listings page and confirms the connection.

What gets imported, and how long it takes

Your listings appear within about a minute, switched off. Apply a program to activate them.

To change which bookings are excluded later, open Settings and select Integrations. Guesty appears at the top of the list with the exclusion options next to it. Changes take effect at the next import. Bookings made while a channel is excluded are never imported, even if you include that channel again later.

If your listings or bookings don't appear

Your listings should appear within about a minute. If none did, your token may have expired before you used it. Generate a new one in Guesty and connect again.

If a listing is missing, check its address in Guesty. The address must be chosen from the autocomplete suggestions, and the country for North America must be USA (not United States or US) 

If your bookings were arriving and have stopped, contact support.

Watch how to get your Guesty API key