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How to connect Hostaway

What you'll need before you start

  • Sign in to both Truvi and Hostaway, and keep them open in separate tabs. You'll move between them.
  • Hostaway shows your API key once. Copy it straight into Truvi, or store it somewhere safe first.

How to connect

  1. In Truvi, open Settings.
  2. Select Integrations.
  3. Scroll the list to find Hostaway.
  4. Click Connect. Leave this tab open.
  5. Switch to your Hostaway tab.
  6. In the left menu, click Settings.
  7. Click Hostaway API.
  8. Click Create.
  9.  In the Name field, type a name you'll recognise, such as Truvi.
  10.  In the Partner dropdown, search for and select Truvi.
  11. Click Create. Hostaway shows your Account Id and your API key, and tells you the key will only be visible once.
  12. Copy your Account Id and API key and paste them into the corresponding fields in your Truvi tab.
  13. To stop Airbnb bookings importing into Truvi, check Exclude AirBnb bookings. Excluded bookings do not appear in your dashboard and cannot be protected.
  14. To stop Vrbo bookings importing into Truvi, check Exclude Vrbo bookings.
  15. Check the box that reads: I authorize Truvi to access my account data and agree to the Integration Terms. Credentials are encrypted end-to-end.
  16. Click Connect. This button stays greyed out until both fields are filled in and the box is checked.

Truvi takes you to your Listings page and confirms the connection.

What gets imported, and how long it takes

Your listings appear within about a minute, switched off. Apply a program to activate them.

To change which bookings are excluded later, open Settings and select Integrations. Hostaway appears at the top of the list with the exclusion options next to it. Changes take effect at the next import. Bookings made while a channel is excluded are never imported, even if you include that channel again later.

If your listings or bookings don't appear

Your listings should appear within about a minute. If none did, check that each listing in Hostaway has a full address, including the town or city.

If your bookings were arriving and have stopped, your API key may have expired or changed. Reconnect Hostaway using the steps below.

Reconnect Hostaway

You'll need a new API key. The old one will not work.

  1. In Hostaway, create a new key by following steps 6 to 12 above.
  2. In Truvi, open Settings.
  3. Select Integration.
  4. Click the blue pencil icon next to the Hostaway connection.
  5. Enter your Account Id and your new API key, then click Connect.

 Watch how to get your Hostaway API key