How to connect Track HS
What you'll need before you start
- Both Truvi and Track HS open in separate tabs. You'll move between them.
How to connect
- In Truvi, open Settings.
- Select Integrations.
- Scroll the list to find Track HS.
- Switch to your Track HS tab.
- Click the gear icon in the top right of the dashboard.
- In the PMS Setup tab, click Distribution Channels.
- Click Create Channel.
- Click NewChannel.
- Name the channel Truvi.
- Set Reservation Type to Guest Direct.
- Click Save Channel at the bottom.
- You'll be returned to the channel list. Search for Truvi and click Edit.
- In the API Key section at the top right, copy your key and your secret.
- From your browser address bar, copy your domain name. This is the part between https:// and .track, for example api-integration-example.stg-3.
- Switch back to your Truvi tab.
- Paste your domain into Domain Name.
- Paste your key into Server Key.
- Paste your secret into Server Secret.
- Check the box that reads: I authorize Truvi to access my account data and agree to the Integration Terms. Credentials are encrypted end-to-end.
- Click Connect. This button stays greyed out until all three fields are filled in and the box is checked.
Truvi takes you to your Listings page and confirms the connection.
What gets imported, and how long it takes
Your listings appear within about a minute, switched off. Apply a program to activate them.
If your listings or bookings don't appear
Your listings should appear within about a minute. If none did, check that each listing in Track HS has a full address, including the town or city.
If your bookings were arriving and have stopped, open your Truvi distribution channel in Track HS and check the key and secret still match what you entered in Truvi.