Partner Guide: Screen & Protect API for Marketing and Sales
Your go-to resource for messaging, benefits, and competitive positioning
What you're selling: Guest screening and damage protection that removes booking friction while eliminating financial risk for hosts/owners/PMC.
Tagline idea: Screen before they arrive, protect while they stay, handle damage after they leave.
Why Owners, Hosts, and PMCs Need Screen and Protect
The Real Cost of Problem Guests
Problem guests cost more than repair bills. They waste time, damage your reputation with neighbours, and put future bookings at risk. But here's the catch: traditional solutions create their own problems.
Why Current Solutions Fall Short
Requiring deposits or waivers creates friction at checkout, which directly impacts conversion rates. Guests abandon bookings when they hit unexpected hurdles.
How Screen and Protect Solves Both Problems
Automatic screening with zero guest friction + up to $50K damage protection without requiring deposits. Your customers get the intelligence they need to make informed decisions without slowing down bookings or annoying their guests.
How Guest Screening Works
Zero guest friction. Instant risk assessment.
- Guest books → We automatically receive booking details
- Truvi screens → Instant checks against our watchlist, email verification, phone validation
- Results appear → Approved, Flagged, or Rejected status is provided immediately
What we check:
- Watchlist of guests who previously caused damage and refused to pay (Truvi watchlist)
- Disposable/temporary email addresses used for fraud
- Burner phones and undeliverable numbers
Remember: No guest interaction required, Screening happens automatically with zero guest friction. You get the intelligence you need to make informed decisions without slowing down bookings or creating extra steps for your guests.
How Protection works
Protection is automatically applied based on screening results. No deposits or waivers required from guests.
Approved screening: $0- $50K protection
Flagged screening: $0-$1K protection
Rejected screening: No protection (screening fee only)
From everyday spills to major incidents, your customers are protected without creating friction for their guests.
What’s protected?
| ✓ INCLUDED | X NOT INCLUDED |
|---|---|
| Accidental or intentional guest damage | Loss of income |
| Damage to rental contents | Any pet damage, excluding service animals |
| Smoke damage in non-smoking properties | Authorized parties |
| Unauthorized parties | General wear & tear |
| Damage caused by service animals | Acts of nature |
| Excessive cleaning costs | Cosmetic damage not affecting functionality |
| Replacement of broken or ruined home accessories | Credit card chargebacks |
| New towels and linens to replace excessively soiled one | Routine maintenance issues not caused by guests |
| Liability claims |
Note: Reimbursements are based on the item’s current value at the time of damage. Normal depreciation may be applied to reflect age and condition.
📖 More resources:
➡️ Partner Guide: Screen & Protect API – What's Protected?
➡️ Partner Guide: How the Screen & Protect API Claims Process Works
➡️ Partner Guide: Screen & Protect API Claims Submission Requirements & Customer Copy