Terms & Conditions: 0-500 Protection

The terms set out here govern the 0-500 Protection Service offered to you (the “Host”) by Truvi Technologies Ltd (“Truvi”). These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Any changes will be effective immediately upon posting the revised terms on Truvi’s Platforms. It is your responsibility to review these terms periodically to stay informed of any updates and your continued use of the Service shall be deemed acceptance of any updated terms. Where required, these terms are to be read in conjunction with the applicable Screening terms and are an addendum to the same.

1. WHAT IT IS
   
   1.1. The Host can choose to apply the 0-500 Protection to any Booking of their choice.
   
   1.2. With 0-500 Protection applied to a Booking, the Host is covered for Accidental Damage, Malicious Damage and Theft to the Property and/or its Contents (herein referred to as “Property Damage” under these terms) in accordance with these

2. HOW IT WORKS
   
   2.1. Screening Services provided by Truvi is a requisite for 0-500 Protection to apply to any Booking.
   
   2.2. When a Host applies 0-500 Protection to a Booking, Screening will be performed. If a Booking receives a “Rejected” status or is “Cancelled” by the Host, Truvi is not liable to pay for the Property Damage for that Booking, as it does not qualify for protection under 0-500 Protection.
   
   2.3. Truvi agrees to pay for Property Damage caused by a Guest to the Property and/or its Contents during an “Approved” or a “Flagged” Booking, up to a specified amount as mentioned on the Truvi Platform in accordance with these terms.

3. PURCHASE AND PAYMENTS
   
   3.1. For a flat and non-refundable Fee paid on per booking basis, the Host can waive the requirement for the Guest to purchase Deposit Management Services provided by Truvi. 0-500 Protection provides the Host with protection (up to a specified amount depending on the currency, details of which will be provided on Truvi’s Platform) for any Property Damage caused to the Host’s Property and/or its Contents during an “Approved” or a “Flagged”
   
   3.2. The Fee chargeable for 0-500 Protection shall be outlined on Truvi’s Platform.
   
   3.3. If a Booking is allocated with a “Rejected” status or is “Cancelled” by the Host, the Fee associated with 0-500 Protection will not be charged.
   
   3.4. The total Fee for 0-500 Protection per Booking is charged in the month when the Guest checks-in.

4. NO INSURANCE
   
   4.1. Any Payment by Truvi in relation to these terms for 0-500 Protection is discretionary and reliant on Truvi’s sole discretion. If we do not remit any Payments, we shall notify the Client in writing. Our decision to make or not make a Payment is final.

5. LIMITATIONS AND EXCLUSIONS
   
   5.1. Where Screening cannot be performed and a Guest cannot be verified, 0-500 Protection will no longer be applicable to a Booking. The Host may, at their sole discretion, cancel the Booking in this scenario subject to their own terms and conditions with Guests.
   
   5.2. The Guest remains liable for any Malicious Damage, Theft, pet damage (other than a service animal) and any fee associated with the Property Damage to, at or in the Property during the Booking which was caused by their own action or inaction.
   
   5.3. Any payment by Truvi under 0-500 Protection transfers a Guest’s liability such that it becomes a liability to Truvi rather than to the Host. Truvi is entitled to pursue the Guest in respect of the Property Damage and the Host is not entitled to pursue the Guest for the same Property Damage. If the Host recovers any sums from the Guest, the Host holds those sums on trust for Truvi, shall notify Truvi, and shall transfer those funds to the account nominated by Truvi in writing.
   
   5.4. 0-500 Protection is only applicable to Bookings of less than 90 days. If a Booking exceeds 90 days, then the Fee for 0-500 Protection is chargeable every 90 days until the Booking has ceased. The Host must adhere to their local letting laws for short-term rentals and ensure each Booking is within the mandatory maximum duration. Truvi shall not be liable for any breach by the Host in failing to adhere to the laws of their jurisdiction.
   
   5.5. Truvi will not make any Payment under 0-500 Protection in respect of any:
   
   5.5.1. unpaid Booking;
   
   5.5.2. Acts of Nature;
   
   5.5.3. Property Damage which cannot be proved to have been caused by a Guest during a Booking;
   
   5.5.4. Cosmetic Damage or Wear and Tear;
   
   5.5.5. Property Damage from any Party which took place with the Host’s consent;
   
   5.5.6. bodily injury or other loss suffered by a Host or Guest;
   
   5.5.7 alternative accommodation costs for the Guest or Host;
   
   5.5.8. interruption of business, loss of market and/or loss of use of the Property or consequential loss of income;
   
   5.5.9. Property Damage which was caused by any pet (other than a service animal).
   
   5.6. Any Property is eligible for Truvi's Protection Services unless it is located in a country that the UK Foreign and Commonwealth Office has determined is not suitable for travel on the day the Booking begins.
   
   5.7. Truvi will not be liable to make any Payment under Truvi's Protection Services which:
   
   5.7.1. would breach economic, financial or trade sanctions imposed under the law of the country in which these terms are governed by; or
   
   5.7.2. would breach economic, financial or trade sanctions imposed by the United Kingdom.

6. SETTLEMENT
   
   6.1. To submit a payment request, the Host must declare Property Damage to Truvi within 14 days of the Guest’s check-out date, and thereafter present all requested evidence.
   
   6.2. To quantify the Guest’s liability, if qualified for payment under these terms, Truvi may take into account certain factors including but not limited to the following:
   
   6.2.1. the cost of rebuilding or repairing the Property Damage to a condition equal to but not better or more extensive than the condition at the start of the Booking;
   
   6.2.2. depreciation based on the expected lifetime of the item(s) within a rental environment, that has suffered Property Damage; and/or
   
   6.2.3. any financial contribution which has been made towards the Property Damage by the Guest and/or any third party, including from the sale of any item which has suffered Property Damage.
   
   6.3. The Host has duty to take and maintain photographic records that are time stamped before an “Approved” or a “Flagged” Booking commences and after such Booking ends, as these will be requested by Truvi as evidence for Property Damage caused during a
   
   6.4. Truvi commits to give feedback within five (5) Business Days in case there is missing information. Only after all missing pieces of information have been submitted and/or clarified, Truvi will consider the incident eligible for assessment. From this point onwards, Truvi commits to a resolution timeframe of thirty (30) Business Days.
   
   6.4.1. Reaching a resolution means Truvi has assessed the incident and reached a conclusion as to the extent of the damage and what 0-500 Protection can provide for.
   
   6.5. Truvi shall apply the Payment as a credit note against the Host’s outstanding invoice(s) due.
   
   6.6. Any remaining Payment that exceeds the invoice(s) total will be made by electronic transfer to the account details provided by the Host within 5 Business Days of agreeing any Payment.
   
   6.7. The Host acknowledges that any payment made to the Host under 0-500 Protection and any liability of the Guest in excess of the 0-500 Protection limit will be determined at Truvi’s sole discretion.
   
   6.8. Truvi bears no liability to the Host for any Booking that has not received an “Approved” or “Flagged” status. Truvi shall not be held liable for any damage resulting from errors or omissions in information, instructions, or scripts provided by the Host in connection with the Services. Truvi assumes no responsibility for actions taken at the Host’s discretion.

7. DAMAGE IN EXCESS OF 0-500 PROTECTION
   
   7.1. In the event that the Property Damage exceeds the maximum value of the amount of protection provided to the Host under 0-500 Protection (as mentioned on Truvi’s Platform), such damage shall not be protected under these terms.

8. HOST OBLIGATIONS
   
   8.1. The Host shall undertake the duty to introduce and prominently display the details of the Screening Service to Guests in appropriate locations, including by reference to Truvi’s Privacy Policy. These locations may include the property listing itself or the Host’s official website.

9. HOST WARRANTY
   
   9.1. Host agrees and warrants that:
   
   9.1.1. Warrant they have permission from the owner of the Property or any relevant third party involved in the facilitation of the Booking to utilise 0-500 Protection.
   
   9.1.2. Will not charge Guests a separate or additional deposit where 0-500 Protection has been purchased.
   
   9.1.3. Will not chase Guest for any payment covered by 0-500 Protection, and if they receive any payment, will notify Truvi immediately, hold that payment on trust for Truvi and make payment to the account nominated in writing by Truvi.
   
   9.1.4. Will be entitled to pursue Guest for anything over and above amount paid out under 0-500 Protection.

10. GENERAL
    
    10.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The Host agrees to submit to the exclusive jurisdiction of the English courts.
    
    10.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause. 
    
    10.3. Notices under these terms will be in writing and delivered by email. Any notice sent by email will be deemed received eight hours after the email is sent, unless or in the event notification of non-delivery is received.

APPENDIX

INTERPRETATION

1. The definitions and rules of interpretation which apply in this agreement:

“Accidental Damage” means unforeseen and unintentional damage to any Property, its fixtures and/or fittings, or its Contents caused by a Guest during a Booking.   For the avoidance of doubt, this does not include wilful or deliberate action or inaction, Cosmetic Damage, Wear and Tear or Acts of Nature;

“Acts of Nature” means (but is not limited to) earthquakes and weather-related events such as hurricanes and tornadoes;

“Approved” means a status allocated to a Booking with no significant risks identified following Verification;

“Booking” means, a confirmed stay that has been submitted to Truvi;

“Cancelled” means any Bookings which are cancelled before the Guest checks in and subsequently notified to Truvi by the Host;

“Contents” means household goods and other personal Property contained within a Listing, including art, antiques and collectable items. For the avoidance of doubt, this does not include:

a) animals including pets and livestock;

b) currency, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets precious metal in bullion form, notes or securities

c) jewellery, watches, gemstones, handbags, furs, 

unless in the case of b) and c) above, the items are stored in a locked safe inaccessible to Guests;

“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents. By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents;

“Deposit Management Services” means deposit or waiver Services provided by Truvi, which can be purchased either by the Host or the Guest to protect a Booking;

“Fees” means the charges or costs associated with completed transactions. These Fees are specified for 0-500 Protection on Truvi’s Platform.

“Flagged” means a status allocated to a Booking after risks have been identified following Verification;

“Group Company” means a parent, subsidiary or related company of Truvi;

“Guest” means both the lead guest who makes a Booking and any accompanying occupants;

“Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to:

a) appropriate sleeping areas, hot and cold running water, and a functional sewage system;

b) adequate protection of the Property, including locks and/or other security devices (as appropriate); and

c) functioning utilities, such as Wi-Fi, air conditioning and heating (as advertised);

“Host” (also “Client”) means an approved accommodation property advertiser who is advertising approved Listings on a recognised STR Platform;

“Listing” (also “Property”) means any residential property (including but not limited to campervans, boats, mobile homes, and any other impermanent structures), which a Host has the legal and/or contractual right to offer to Guests and which complies with Home Standards;

“Malicious Damage” means damage that is not Accidental Damage;

“Platform” (or “STR Marketplace”) means any digital interface through which Truvi provides its Services;

“Property” see “Listing” definition;

“Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking. For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear;

“Rejected” means a status allocated to a Booking when significant risks have been identified following Verification;

“Services” means the Services provided by Truvi to the Client under these terms and as outlined on the Platform;

“Theft” means intentional stealing by a Guest from the Property during a Booking, as well as stealing that has occurred due to the actions and/or inactions of a Guest. For an incident of Theft to be raised under these terms, the Host must submit to Truvi proof of the existence of the Content in the Property before the Booking (such as timestamped pictures or invoices) and proof of the absence of the Content during or after the Booking (such as videos or timestamped pictures). Truvi also requires the Host to file a police report and submit that as evidence to Truvi. In cases where the Guest is not the alleged thief but is presumably at fault due to negligence, the same evidence mentioned above is required, along with proof that the Guest agreed to take preventive measures.

“Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean Truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi;

“Truvi Adjudication Service” means a mechanism used by Truvi to resolve Property Damage related disputes between Hosts and Guests;

“Verification” (also “Verify”,” Verified”) means the protocols and processes performed by Truvi in order to allocate a status to any Booking, can also be referred to as “Screening”.

“Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time.

2. Clause, schedule and paragraph headings shall not affect the interpretation of these terms.

3. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.