Terms & Conditions: Owner Accounts

The terms set out here govern Truvi’s Owner Account model provided to Property Managers (“PMs”). These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Any changes will be effective immediately upon posting the revised terms on Truvi’s Platforms. It is the PMs responsibility to review these terms periodically to stay informed of any updates and your continued use shall be deemed acceptance of any updated terms. By activating an Owner Account for any Listing, the PM agrees to these terms and are to be read in conjunction with any other applicable terms.  

1. OVERVIEW

1.1. Owner Accounts allows PMs to allocate Truvi Booking fees directly to the property owner for specific Listings (“Owner-Paid Billing”).

1.2. A unique link or invitation is generated by Truvi to allow the property owner to create an owner billing account (“Owner Account”).

1.3. The Owner Account does not provide the property owner with user access to the Truvi platform.

1.4. Each Owner Account must be created using a unique email address belonging to the property owner and not the PM. The PM shall not create, control, or provide false, duplicate, or substitute email addresses or identities.

2. OWNER-PAID BILLING

2.1. For enabled Listings, all Truvi fees associated with the Bookings will be billed directly to the property owner via their Owner Account.

2.2. The owner will receive invoices for each billable month.

2.3. PMs will remain the primary point of contact for all operational or support queries related to the Listing, Bookings, and the use of Truvi.

3. PM LIABILITY

3.1. The PM acts as a guarantor for all invoices issued to the Owner Account.

3.2. If the owner fails to pay any invoice by the due date in full, the PM shall immediately become liable to Truvi for the outstanding amount and any associated late payment fees, including interest accrued.

3.4. Where a PM becomes liable for an unpaid invoice under clause 3.2:
a) The PM forfeits any commission associated with that invoice; and
b) Truvi may suspend or revoke the PM’s eligibility to use the Owner Accounts model entirely for all Listings associated with the PM’s account.

4. COMMISSION

4.1. For Listings linked to Owner-Paid Billing, PMs are eligible to receive a commission equal to 10% of the invoice total before tax (subject to the invoice being settled in full by the owner).

4.2. Commission shall be calculated at the end of each calendar quarter and paid into the PM’s Truvi Wallet.

4.3. Truvi may modify or revoke the commission model at any time by providing no less than 5 Business Days’ written notice.

4.4. Commission accrued in the calendar quarter of the effective date of revocation will not be paid, nor will commission accrue after the notice period ends.

4.5. Commission is not subject to any cap.

4.6. If Truvi identifies financial losses associated with the Listing and/or Owner Account, Truvi reserves the right to:
a) withhold commission payments for the affected period; and/or
b) revoke PM commission eligibility.

5. MISUSE

5.1. Any misuse of Owner Accounts, including but not limited to the following, will constitute as “Misuse”:
a) creating or facilitating false or duplicate owner identities;
b) using PM-controlled email addresses or dummy accounts;
c) attempting to manipulate or manipulating commission calculations; and
d) failing to notify Truvi of any change in ownership.

5.2. Where Misuse occurs, Truvi may take one or more of the following actions:
a) immediate suspension of the PM’s commission eligibility;
b) revocation of access to Owner Accounts; and
c) permanent ineligibility for commission programmes.

5.3. Revocation or suspension under this clause does not remove the PM’s liability for any outstanding invoices.

6. INVOICE DISPUTES

6.1. Any invoice-related dispute raised by either the PM or owner shall be handled in accordance with Truvi’s existing invoice dispute resolution process.

6.2. The initiation of a dispute does not suspend, delay or extinguish the PM’s obligations under clause 3 unless explicitly confirmed otherwise by Truvi in writing.

7. DATA PROTECTION

7.1. PMs are responsible for ensuring they have lawful authority and/or permission to provide owner contact details for the creation of an Owner Account.

7.2. Truvi will process all personal data in accordance with all applicable laws and Truvi’s Privacy Policy.

8. GENERAL

8.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The PM agrees to submit to the exclusive jurisdiction of the English courts. 

8.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause.   

8.3. Notices under these terms will be in writing and delivered by email.  Any notice sent by email will be deemed received eight hours after the email is sent, unless or in the event notification of non-delivery is received.

APPENDIX

INTERPRETATION 

The definitions and rules of interpretation which apply in this agreement:

“Booking” means a confirmed stay that has been submitted to Truvi;

“Business Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;

“Listing” (also “Property”) means any residential property (including campervans, mobile homes, the dwelling itself and the immediate garden or yard directly surrounding the Property), which a property owner and PM have the legal and/or contractual right to offer to guests. For avoidance of doubt, a Listing does not mean boats, floating structures, docks, dock stilts, detached outbuildings, pools, spas, recreational facilities, other water-based or non-residential structures;  

“Platform” means any digital interface through which Truvi provides its services; 

“Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean Truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi; and

“Truvi Wallet” means the digital wallet provided by Truvi through which payments, including Commission, are credited to the PM.