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Waiver Pro

The Waiver Pro protects against minor guest damages without any guest interaction

How does it work?

A booking is confirmed.

You pay us a fee calculated based on the number of nights in the booking. The guest does not need to pay anything.

If any damages occur during their stay, you submit an incident report. 

Our Resolutions Team will review and assess the damages to determine costs.

Once costs are determined, we will refund the amount to you within 3-5 business days.

Pricing Table

Per night fee paid by the host

Currency Waiver Fee Per Night Protection amount
GBP 3 £500
USD 3.5 $500
EUR 3.5 €500
AUD 5 $700
CAD 5 $750
ZAR 63 R 10,000 R

Terms & Conditions

The terms set out here govern the Waiver Pro Service offered to you (the “Host”) by Truvi Technologies Ltd (“Truvi”).  These terms may be amended, modified, or updated from time to time at Truvi’s sole discretion. Any changes will be effective immediately upon posting the revised terms on Truvi’s Platforms. It is your responsibility to review these terms periodically to stay informed of any updates and your continued use of the Service shall be deemed acceptance of any updated terms. Where required, these terms are to be read in conjunction with the Basic Screening terms and are an addendum to the same.

  1. WHAT IT IS

    1.1. Waiver Pro allows the Host to provide their Guests with a seamless verification journey and complete the booking process without any detours.

    1.2. The Host can choose to apply the Waiver Pro to any Booking of their choice.

    1.3. With Waiver Pro applied to a Booking, the Host is covered for Accidental Damage, Malicious Damage and Theft to the Property and/or its Contents (herein referred to as “Property Damage” under these terms) in accordance with these

  2. HOW IT WORKS

    2.1. The Basic Screening Service provided by Truvi is a requisite for Waiver Pro to apply to any Booking.

    2.2. When a Host applies Waiver Pro to a Booking, Basic Screening will be performed. If a Booking receives a “Rejected” status or is “Cancelled” by the Host, Truvi is not liable to pay for the Property Damage for that Booking, as it does not qualify for protection under Waiver Pro.

    2.3. Truvi agrees to pay for Property Damage caused by a Guest to the Property and/or its Contents during an “Approved” or a “Flagged” Booking, up to a specified amount as mentioned on the Truvi Platform and/or in the Order Form in accordance with these terms.

  3. PURCHASE AND PAYMENTS

    3.1. For a flat and non-refundable Fee paid on “per night, per booking” basis, the Host can waive the requirement for the Guest to purchase Deposit Management Services provided by Truvi. Waiver Pro provides the Host with protection (up to a specified amount, details of which will be provided on Truvi’s Platform and/or in the Order Form) for any Property Damage caused to the Host’s Property and/or its Contents during an “Approved” or a “Flagged” Booking.

    3.2. The Fee chargeable for Waiver Pro shall be outlined on Truvi’s Platform and/or in the Order Form.

    3.3. If a Booking is allocated with a “Rejected” status or is “Cancelled” by the Host, the Fee associated with Waiver Pro will not be charged.

    3.4. The total Fee for Waiver Pro per Booking is charged after the Booking concludes and the Guest checks-out to account for any changes in the Booking duration.

    3.5. The Host must notify Truvi of any changes to the Booking duration to ensure the total Waiver Pro Fee is charged correctly for that Booking.

  4. NO INSURANCE

    4.1. Any Payment by Truvi in relation to these terms for Waiver Pro is discretionary and reliant on Truvi’s sole discretion. If we do not remit any Payments, we shall notify the Client in writing. Our decision to make or not make a Payment is final.

  5. LIMITATIONS AND EXCLUSIONS

    5.1. Where Basic Screening cannot be performed and a Guest cannot be verified, Waiver Pro will no longer be applicable to a Booking. The Host may, at their sole discretion, cancel the Booking in this scenario subject to their own terms and conditions with Guests.

    5.2. The Guest remains liable for any Malicious Damage, Theft, pet damage (other than a service animal) and any fee associated with the Property Damage to, at or in the Property during the Booking which was caused by their own action or inaction.

    5.3. Any payment by Truvi under Waiver Pro transfers a Guest’s liability such that it becomes a liability to Truvi rather than to the Host. Truvi is entitled to pursue the Guest in respect of the Property Damage and the Host is not entitled to pursue the Guest for the same Property Damage. If the Host recovers any sums from the Guest, the Host holds those sums on trust for Truvi, shall notify Truvi, and shall transfer those funds to the account nominated by Truvi in writing.

  6. SETTLEMENT

    6.1. To quantify the Guest’s liability, if qualified for payment under these terms, Truvi may take into account certain factors including but not limited to the following:

    6.1.1. the cost of rebuilding or repairing the Property Damage to a condition equal to but not better or more extensive than the condition at the start of the Booking;

    6.1.2. depreciation based on the expected lifetime of the item(s) within a rental environment, that has suffered Property Damage; and/or

    6.1.3. any financial contribution which has been made towards the Property Damage by the Guest and/or any third party, including from the sale of any item which has suffered Property Damage.

    6.2. The Host has duty to take and maintain photographic records that are time stamped before an “Approved” or a “Flagged” Booking commences and after such Booking ends, as these will be requested by Truvi as evidence for Property Damage caused during a

    6.3. The Host acknowledges that any payment made to the Host under Waiver Pro and any liability of the Guest in excess of the Waiver Pro limit will be determined at Truvi’s sole discretion.

    6.4. Truvi bears no liability to the Host for any Booking that has not received an “Approved” or “Flagged” status. Truvi shall not be held liable for any damage resulting from errors or omissions in information, instructions, or scripts provided by the Host in connection with the Services. Truvi assumes no responsibility for actions taken at the Host’s discretion.

  7. DAMAGE IN EXCESS OF WAIVER PRO

    7.1. In the event that the Property Damage exceeds the maximum value of the amount of protection provided to the Host under Waiver Pro (as mentioned on Truvi’s Platform), such damage shall not be protected under these terms.

  8. HOST OBLIGATIONS

    8.1. The Host shall undertake the duty to introduce and prominently display the details of the Screening Service to Guests in appropriate locations, including by reference to Truvi’s Privacy Policy. These locations may include the property listing itself or the Host’s official website.

  9. HOST WARRANTY

    9.1. Host agrees and warrants that:

    9.1.1. Warrant they have permission from the owner of the Property or any relevant third party involved in the facilitation of the Booking to utilise Waiver Pro.

    9.1.2. Will not charge Guests a separate or additional deposit where Waiver Pro has been purchased.

    9.1.3. Will not chase Guest for any payment covered by Waiver Pro, and if they receive any payment, will notify Truvi immediately, hold that payment on trust for Truvi and make payment to the account nominated in writing by Truvi.

    9.1.4. Will be entitled to pursue Guest for anything over and above amount paid out under Waiver Pro.

  10. GENERAL

    10.1. These terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales. The Host agrees to submit to the exclusive jurisdiction of the English courts.

    10.2. The unenforceability or invalidity of any clause in these terms shall not have an impact on the enforceability or validity of any other clause.

    10.3. Notices under these terms will be in writing and delivered by email. Any notice sent by email will be deemed received eight hours after the email is sent, unless or in the event notification of non-delivery is received.

APPENDIX

INTERPRETATION

1. The definitions and rules of interpretation which apply in this agreement:

“Accidental Damage” means unforeseen and unintentional damage to any Property, its fixtures and/or fittings, or its Contents caused by a Guest during a Booking.   For the avoidance of doubt, this does not include wilful or deliberate action or inaction, Cosmetic Damage, Wear and Tear or Acts of Nature;

“Acts of Nature” means (but is not limited to) earthquakes and weather-related events such as hurricanes and tornadoes;

“Approved” means a status allocated to a Booking with no significant risks identified following Verification;

“Booking” means, a confirmed stay that has been submitted to Truvi;

“Cancelled” means any Bookings which are cancelled before the Guest checks in and subsequently notified to Truvi by the Host;

“Contents” means household goods and other personal Property contained within a Listing, including art, antiques and collectable items.  For the avoidance of doubt, this does not include:

a. animals including pets and livestock;

b. currency, cheques, credit cards, postal orders, travellers’ cheques, money orders, crossed bankers’ drafts, current postage stamps, gift vouchers or tokens, customer redemption vouchers, travel tickets precious metal in bullion form, notes or securities

c. jewellery, watches, gemstones, handbags, furs,

unless in the case of b) and c) above, the items are stored in a locked safe inaccessible to Guests;

“Cosmetic Damage” means damage that does not impact the likelihood of a Property receiving a Booking, or adversely impact the functionality of the Property’s fixtures and/or fittings, or its Contents.  By way of example (but not limited to) damage that consists solely of scratches, scuffs, marks or dents;

“Deposit Management Services” means deposit or waiver Services provided by Truvi, which can be purchased either by the Host or the Guest to protect a Booking;

“Fees” means the charges or costs associated with completed transactions. These Fees are specified for Waiver Pro on Truvi’s Platform.

“Flagged” means a status allocated to a Booking after risks have been identified following Verification;

“Group Company” means a parent, subsidiary or related company of Truvi;

“Guest” means both the lead guest who makes a Booking and any accompanying occupants;

“Home Standards” refers to a set of standards and best practices that ensures a Listing is safe, fully functional and as advertised, including but not limited to:

a. appropriate sleeping areas, hot and cold running water, and a functional sewage system;

b. dequate protection of the Property, including locks and/or other security devices (as appropriate); and

c. functioning utilities, such as Wi-Fi, air conditioning and heating (as advertised);

“Host” (also “Client”) means an approved accommodation property advertiser who is advertising approved Listings on a recognised STR Platform;

“Listing” (also “Property”) means any residential property (including but not limited to campervans, boats, mobile homes, and any other impermanent structures), which a Host has the legal and/or contractual right to offer to Guests and which complies with Home Standards;

“Malicious Damage” means damage that is not Accidental Damage;

“Order Form” means the documentation that is a schedule to this Agreement and details the Services the Client is subscribing to;

“Platform” (or “STR Marketplace”)  means any digital interface through which Truvi provides its Services;

“Property” see “Listing” definition;

“Property Damage” means the damage caused to any Property, its fixtures and/or fittings, or its Contents, caused by the actions or inactions, whether accidental, deliberate or otherwise, of a Guest (or any accompanying occupants) during a Booking.  For the avoidance of doubt, this does not include Cosmetic Damage and/or Wear and Tear;

“Rejected” means a status allocated to a Booking when significant risks have been identified following Verification;

“Services” means the Services provided by Truvi to the Client under these terms and as outlined in the Order Form;

“Theft” means intentional stealing by a Guest from the Property during a Booking, as well as stealing that has occurred due to the actions and/or inactions of a Guest. For an incident of Theft to be raised under these terms, the Host must submit to Truvi proof of the existence of the Content in the Property before the Booking (such as timestamped pictures or invoices) and proof of the absence of the Content during or after the Booking (such as videos or timestamped pictures). Truvi also requires the Host to file a police report and submit that as evidence to Truvi. In cases where the Guest is not the alleged thief but is presumably at fault due to negligence, the same evidence mentioned above is required, along with proof that the Guest agreed to take preventive measures.

“Truvi” (also the “Company”) means Truvi Technologies Limited and/or any Group Company. Truvi shall also mean Truvi.com and any other Truvi branded websites, web pages, mobile websites (collectively, the “Site”), and any mobile applications (the “App”) owned and or operated by Truvi;

“Truvi Adjudication Service” means a mechanism used by Truvi to resolve Property Damage related disputes between Hosts and Guests;

“Verification” (also “Verify”,” Verified”) means the protocols and processes performed by Truvi in order to allocate a status to any Booking, can also be referred to as “Screening”.

“Wear and Tear” means the type of gradual deterioration to a Property’s fixtures and/or fittings, or its Contents which could reasonably be expected through normal usage over time.

2. Clause, schedule and paragraph headings shall not affect the interpretation of these terms.

3. A reference to a company shall include any company, corporation or other body corporate, wherever and however incorporated or established.

4. Unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.